All products are shipped from Canada 🇨🇦

Shipping Protection:

We ship all orders with tracking to help you monitor their progress during transit. For added peace of mind, we offer optional insurance protection for a nominal fee to cover the loss or theft of your items. Please note that packages left outside a locked mailbox are at a higher risk of theft.

It's important to emphasize that if your package is lost, Garcon will not be responsible for the loss and will not replace the lost items. In such cases, you, the customer, will be responsible for creating a claim directly with the courier. Typically, the maximum coverage in such cases is $100 or less.

Shipping times & delay

• Garçon Model is not responsible for any shipping delays. Once an order is handed to the shipping company, delivery time and delays become out of our control. Reasonable delays can and should be expected as disruptions in global shipping logistics have become a major challenge since the start of the pandemic.

• Standard shipping typically takes 2-3 weeks from Vancouver, Canada to major international destinations. Express shipping typically takes 3-6 business days depending on the final destination. These are just estimates and delays may happen. We can not make any guarantee on deliveries. 

• Items ordered during the holiday period (including statutory holidays in British Columbia, Canada) will be shipped on reopening day. Please expect shipping delays over the holidays. We cannot guarantee delivery deadlines and our times provided are based on an estimated average, and subject to change.

• Please bear in mind that sometimes local customs agencies may choose to delay individual shipments for security/inspection measures. These delays can be between 3-4 weeks except for Belgium, Germany, Italy and the Netherlands which can be up to 6-8 weeks on very rare occasions. Sadly nothing can be done on our side to expedite this process and Garçon Model can not be held responsible.

• All orders are processed Monday-Friday 8 am to 3 pm PST (excluding Canadians holidays) and shipped within 1-3 business days from when the order was placed. 

• Express shipping is not available for shipments to PO Boxes or Military APO/FPO addresses.

• In rare occasions, due to unforeseen high-shipping cost to certain countries, Garçon Model reserves the right to cancel express shipping. In such instances, all express costs will be reimbursed and the order will be shipped via standard postal services.

Refused package, wrong address, returns

• In the event that an order is returned to us due to the package being refused or deemed undeliverable (i.e: address is incorrect or incomplete), you will be charged the shipping amount for us to return it to you. 

• Refunds are applicable to the goods only and do not include any customs and shipping charges. Garçon Model will NOT cover the shipping cost of your return or exchange.

Taxes & Duties

• All countries have their own rules on import taxes and duties. Garçon Model is not responsible or liable for any taxes or duties that local customs departments may impose. Please check your country's import rules/rates before placing all orders.