Free standard shipping applies to orders over €125

All shipments are sent with a signature required on delivery:

• In the eventuality that if you're not home to receive the package, you may be asked to pick it up at your local post office.

• If you expect to be away, please reach out to your Postal Service to request for them to extend the holding period for your mail (typically up to 30 days).

• If you notice that your package has been "out for delivery" for multiple days, please contact the shipping carrier with your tracking number to arrange a pickup or delivery.

• In the eventuality you missed the delivery and the package is being returned, we can have it shipped back at your cost once the order is received back.

All products are shipped from British Columbia, Canada 🇨🇦

 

Shipping Protection FAQ: Read

Shipping times & delay

• Garçon Model is not responsible for any shipping delays. Once an order is handed to the shipping company, delivery time and delays become out of our control. Reasonable delays can and should be expected as disruptions in global shipping logistics have become a major challenge since the start of the pandemic.

• Standard shipping typically takes 2-3 weeks from Vancouver, Canada to major international destinations. Express shipping typically takes 3-6 business days depending on the final destination. These are just estimates and delays may happen. We can not make any guarantee on deliveries. 

• Items ordered during the holiday period (including statutory holidays in British Columbia, Canada) will be shipped on reopening day. Please expect shipping delays over the holidays. We cannot guarantee delivery deadlines and our times provided are based on an estimated average, and subject to change.

• Please bear in mind that sometimes local customs agencies may choose to delay individual shipments for security/inspection measures. These delays can be between 3-4 weeks except for Belgium, Germany, Italy and the Netherlands which can be up to 6-8 weeks on very rare occasions. Sadly nothing can be done on our side to expedite this process and Garçon Model can not be held responsible.

• All orders are processed Monday-Friday 8 am to 3 pm PST (excluding Canadians holidays) and shipped within 1-3 business days from when the order was placed. 

• Express shipping is not available for shipments to PO Boxes or Military APO/FPO addresses.

• In rare occasions, due to unforeseen high-shipping cost to certain countries, Garçon Model reserves the right to cancel express shipping. In such instances, all express costs will be reimbursed and the order will be shipped via standard postal services.

Refused package, wrong address, returns

• In the event that an order is returned to us due to the package being refused or deemed undeliverable (i.e: address is incorrect or incomplete), you will be charged the shipping amount for us to return it to you. 

• Refunds are applicable to the goods only and do not include any customs and shipping charges. Garçon Model will NOT cover the shipping cost of your return or exchange.

 

Taxes & Duties

• All countries have their own rules on import taxes and duties. Garçon Model is not responsible or liable for any taxes or duties that local customs departments may impose. Please check your country's import rules/rates before placing all orders.