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Shipping Protection FAQ

Please email us at support@garconofficial.com if you need to file a claim for your lost, damaged or stolen order.


Here's what we'd recommend you have when you file a claim:


DAMAGED

  • Brief statement about what happened
  • Photos of the damaged item
  • Shipping box w/packaging material used inside
  • Invoice

LOST

  • Brief statement about what happened
  • Carrier tracking number
  • Invoice

STOLEN

  • Brief statement about what happened
  • Invoice

Please note that for lost and stolen packages, customers may be asked to wait 20 days for domestic and 30 days for international orders to file a claim.


FAQ:

What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

How do I file a claim?

You can file a claim directly with ShipTection’s insurance partner, InsureShip, here: File a Claim

Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.

What is covered under the shipping insurance policy?

You can read the full policy here: ShipTection Plus - Policy Coverage

What are the filing time frames?

You have 90 days from date of shipment to file a claim.


Lost Shipments: Wait 20 days for domestic; 30 days for international (outside Canada).


Damaged Shipments:Can be filed immediately.

What is covered?

Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Plus - Policy Coverage

What documents do I need to submit?

- Online claim form.

- Proof of value (purchase invoice).

- Recipient statement of non-receipt or damage.

- Pictures of damage, repair estimate, or salvage value.

Does shipping insurance work internationally?

Yes, shipping insurance works internationally excluding the following countries:

Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Venezuela.