Shiptection FAQ
We ship all orders with tracking to help you monitor their progress during transit. For added peace of mind, we offer optional insurance protection for a nominal fee to cover the loss or theft of your items.
It's important to emphasize that if your package is lost, Garcon will not be responsible for the loss and will not replace the lost items. In such cases, you, the customer, will be responsible for creating a claim directly with the courier. Typically, the maximum coverage in such cases is $100 or less.
If you purchased Shiptection and you need to file a claim for your lost, damaged or stolen order, please email us at info@garconofficial.com
Please note that for lost and stolen packages, customers are asked to wait 30 days to file a claim.
Frequently Asked Questions
What is shipping protection?
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
How do I file a claim?
You can file a claim directly with ShipTection’s insurance partner, InsureShip, here: File a Claim
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
What is covered under the shipping insurance policy?
You can read the full policy here: ShipTection Plus - Policy Coverage
What are the filing time frames?
You have 90 days from date of shipment to file a claim.
Lost Shipments: Wait 20 days for domestic; 30 days for international (outside Canada).
Damaged Shipments:Can be filed immediately.
What is covered?
Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Plus - Policy Coverage
What documents do I need to submit?
- Online claim form.
- Proof of value (purchase invoice).
- Recipient statement of non-receipt or damage.
- Pictures of damage, repair estimate, or salvage value.
Does shipping insurance work internationally?
Yes, shipping insurance works internationally excluding the following countries:
Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Venezuela.